Back Office Support · Dry Van
Keep your week clean. We run the admin behind the operation.
Dispatch is only part of the job. Paperwork, follow-ups, scheduling, and constant communication can eat your time. Connexzia handles the back office so you get fewer interruptions and more consistency.
Paperwork handled
Follow-ups done
Appointments confirmed
Clean weekly execution
Ops snapshot
Carrier Login →
Support
/7
Coverage
days
Approval
%
What you keep
Full control. You approve loads before booking.
What we run
Admin, follow-ups, appointments, and clean communication loops.
What back office support includes
This is the unglamorous part of trucking that makes (or breaks) the week. We handle it with systems.
Paperwork + document control
Rate confirmations, POD follow-ups, file organization, and clean record keeping.
✓
✓
Rate confirmations stored + organized
✓
POD follow-ups tracked until received
✓
Docs filed by load + date (no chaos folders)
POD follow-ups
Daily
Appointment coordination
Pickup/delivery scheduling and confirmations handled end-to-end.
✓
✓
Pickup + delivery appointments confirmed
✓
Address + contact verification
✓
Time windows checked against your hours
Appointment checks
Before booking
Carrier comms + check calls
Updates, issue handling, and clean communication during active shipments.
✓
✓
Location checks + ETA updates
✓
Delay communication + reschedules
✓
Status updates kept consistent
Shipment updates
Active loads
Admin relief
Less time on calls and email — more time driving and planning your week.
✓
✓
Inbox cleanup + confirmations
✓
Follow-up loops handled
✓
Fewer interruptions during runs
Your focus
Drive + plan
Consistency systems
We build repeatable weekly routines instead of random chaos.
✓
✓
Lane rules + booking preferences documented
✓
Weekly cadence (options → approve → execute)
✓
Exceptions handled with a playbook
Weekly structure
Repeatable
Support when it matters
When things go wrong, you’re not alone. We help resolve and communicate.
✓
✓
Late pickups / delays / reschedules
✓
Communication that protects relationships
✓
Less stress during live issues
Live support
When needed
How we run your back office
Simple in concept. Disciplined in execution. Built for repeatable weeks.
Outcome
Fewer interruptions, cleaner documentation, confirmed appointments, and consistent communication —
so you can focus on driving and planning lanes.
Step 1
Apply + lanes
Tell us what you run, your lanes, days, and minimums.
Step 2
Set rules
We confirm booking rules, paperwork preferences, and comms cadence.
Step 3
We execute
We coordinate admin tasks while you focus on running loads.
Step 4
Weekly rhythm
We keep your week clean: follow-ups, documents, appointments, updates.
FAQ
Quick answers about back office support.
No. You approve loads before anything is booked. Back office support handles the admin workload around your approved shipments.
Rate confirmations, POD follow-ups, document organization, and coordination around appointments and shipment updates.
We support basic organization and follow-ups. Full accounting/bookkeeping is available as an add-on (if enabled on your site).
Owner-operators and small fleets who want consistent execution and less time spent on admin tasks.
Back office support
Ready to run with a real support team?
Apply once, set lanes, approve loads — and let us handle execution + admin follow-through.
Control
You approve every load
Support
Admin + follow-through
Outcome
Cleaner, repeatable weeks